Privacy Policy

Effective Date: 2026-05-06

Mandel Spa is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit mandelspa.com or contact us via WhatsApp Business, LINE Official Account, or other online platforms. This policy aligns with the Thailand Personal Data Protection Act (PDPA) B.E. 2562 (2019).

1. Information We Collect

A. Information you provide directly:

• Full name
• Phone number
• WhatsApp ID / LINE User ID
• Booking history
• Chat messages exchanged with us

B. Information collected automatically when you visit our website:

• IP address
• Device type, operating system, browser
• Pages visited, time spent on site
• Referrer URL
• Therapists you express interest in

2. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies for the following purposes:

• Necessary Cookies: required for the website to function (session, login)
• Analytics Cookies: Google Analytics 4 (GA4) — aggregated traffic statistics that help us understand user behavior and improve the site
• Marketing Cookies: Meta Pixel, Google Ads Remarketing — used to display relevant advertising on external platforms such as Facebook, Instagram, and Google Display Network

You can manage your cookie preferences here, or click "Reject" to opt out of analytics and marketing cookies.

3. Third-Party Services

We use the following third-party services to process data (with your consent):

• Google Analytics 4 – Google LLC – Google Privacy Policy
• Meta Pixel (Facebook) – Meta Platforms, Inc. – Meta Privacy Policy
• Google Ads – Google LLC remarketing service
• Google Tag Manager – Tag management service
• LINE Official Account API – LINE Corporation

4. How We Use Your Information

• To process and confirm bookings
• To provide customer support
• To analyze website usage and improve quality
• To display relevant ads and promotions (with your consent)
• To comply with legal obligations

5. Data Disclosure

We do not sell your data. We may share your information with:

• Technology service providers listed in Section 3 (Google, Meta, LINE)
• Government authorities where required by law

6. Data Retention & Security

Your information is securely stored and retained only as long as necessary:

• Booking data: 7 years (tax law requirement)
• Analytics data (GA4): 14 months
• Meta Pixel data: 90-180 days
• Chat history: 2 years

7. Your Rights (Under PDPA)

• Right to access your personal data
• Right to correct inaccurate data
• Right to delete or restrict use of your data
• Right to object to processing
• Right to data portability
• Right to withdraw consent at any time (cookie settings can be changed anytime)

8. Contact Information

To exercise your rights, ask questions, or file complaints, contact us:

Mandel Spa
LINE: @mandelspa
WhatsApp: +66-2295-2916

If your concern is not resolved, you have the right to file a complaint with the Personal Data Protection Committee Office (PDPC) at www.pdpc.or.th

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest effective date is shown at the top of this page.